01 Introduction & Scope of the Privacy Policy
Ibiza168 ("the Company", "we", or "the platform") respects the privacy of every individual who uses our platform. This Privacy Policy sets out in detail how ibiza168 collects, uses, stores, protects, and discloses your personal data when you use ibiza168's website, applications, and services.
This Policy applies to all registered ibiza168 members in Malaysia, as well as any individual browsing the ibiza168 website even without a registered account. By using the ibiza168 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the data collection and processing practices described herein.
Effective date: This ibiza168 Privacy Policy was last updated on 1 January 2026. This latest version supersedes all previous versions and applies to all new and existing members.
The ibiza168 Privacy Policy has been developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs the collection, storage, and processing of personal data by commercial entities in Malaysia. We are committed to ensuring that your privacy rights are respected and protected at all times.
02 Personal Data We Collect
Ibiza168 collects your personal data through several channels – directly from you during registration and platform use, automatically via standard tracking technologies, and in limited cases from legitimate third-party sources for identity verification purposes.
Data you provide directly:
- Registration information: full name, MyKad identification number, date of birth, email address, mobile phone number
- Financial information: payment methods used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, FPX CIMB Clicks), deposit and withdrawal history
- Identity verification documents uploaded upon request: MyKad copy, bank statement, proof of address
- Information you share when communicating with the ibiza168 support team
Automatically collected data:
- The IP address of your device when accessing the ibiza168 platform
- Browser type and version, operating system, and screen resolution
- Session data: login time, session duration, pages visited within the platform
- Gaming and betting activity history, including wagers placed, games played, and outcomes
- Cookie data and session identifiers to maintain your logged-in state
03 How ibiza168 Uses Your Data
Ibiza168 uses your personal data solely for the purposes listed below. We will not use your data for any purpose beyond what is stated here without first obtaining your renewed consent.
- Account management: creating, maintaining, and securing your ibiza168 account; processing login requests and verifying your identity
- Transaction processing: securely processes your deposits and withdrawals via your chosen Malaysian local payment method
- Regulatory compliance: fulfilling legal obligations under PDPA 2010 and anti-money laundering (AML) and know your customer (KYC) requirements
- Customer support: enables the ibiza168 support team to assist you in resolving issues or answering enquiries effectively
- Platform security: detect and prevent fraud, unauthorised access, and suspicious activity on your account
- Service improvement: analyzing platform usage patterns in aggregate and anonymized form to improve the ibiza168 user experience
- Marketing communications: sending promotional offers, the latest news, and game-related information – but only if you have consented to receive such communications during registration or through your account settings
Ibiza168 never uses your data to make automated decisions that carry legal consequences or similarly significant effects on you without meaningful human involvement.
04 Legal Basis for Data Processing
Ibiza168 only processes your personal data where there is a valid legal basis for doing so. The following are the primary legal bases we rely on:
- Contractual compliance: processing required to fulfil the agreement between you and ibiza168, including handling deposits and withdrawals, and managing your account
- Legal obligation: processing required to fulfil our legal obligations under applicable Malaysian law, including KYC and AML requirements
- Legitimate interests: processing required for ibiza168's legitimate business interests, including fraud prevention, platform security, and service performance analysis – provided these interests do not override your rights and freedoms
- Consent: for specific purposes such as direct marketing communications, ibiza168 requires your explicit consent, which you may withdraw at any time
05 Data Sharing & Disclosure
Ibiza168 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, we may share your data with certain categories of parties in limited circumstances and for legitimate purposes only:
- Payment service providers: minimum transaction data required is shared with Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX providers solely for the purpose of processing your financial transactions
- Technical service providers: parties that assist ibiza168 in managing the platform's technical infrastructure, subject to strict data protection agreements
- Regulatory authorities: where required by Malaysian law or a valid court order, ibiza168 may be obligated to disclose data to the relevant law enforcement agencies or regulatory bodies
- Identity verification service providers: the minimum data required to process KYC verification in order to meet regulatory requirements
In all cases where ibiza168 shares data with third parties, we ensure those parties are bound by confidentiality and data protection obligations that are equivalent to or stricter than our own standards.
06 ibiza168 Data Security Measures
Ibiza168 implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
- 256-bit SSL/TLS encryption for all data in transit between your device and ibiza168's servers
- Encryption of sensitive data in the database – passwords are stored as hashed values with salting using a secure algorithm
- Role-based access control – each ibiza168 staff member can only access the data necessary for their specific role
- Comprehensive audit logs for all access to sensitive member data
- Round-the-clock security monitoring to detect suspicious activity or unauthorised access attempts
- Regular penetration testing by independent third parties to identify and remediate security vulnerabilities
- A comprehensive incident response plan — in the event of a data breach, ibiza168 will notify affected members within the timeframe required by law
While ibiza168 takes all reasonable steps to protect your data, no security system can guarantee absolute 100% protection. You also play an important role by keeping your account password secure and not sharing it with anyone.
07 Data Retention Period
Ibiza168 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. ibiza168's data retention schedule is as follows:
Once the retention period has ended, ibiza168 will securely delete or anonymise your data in accordance with industry-standard procedures. Early deletion requests from members will be considered with regard to any applicable legal obligations.
08 ibiza168 Cookie Policy
Ibiza168 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the ibiza168 website.
You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the ibiza168 platform, including the ability to stay logged in or access certain features. Cookies that are essential to security and core functionality cannot be disabled, as they are critical to platform operations.
09 Your Rights Over Your Personal Data
As an ibiza168 member residing in Malaysia, you have certain rights over your personal data under the Personal Data Protection Act 2010 (PDPA). ibiza168 is committed to respecting these rights and making them easy for you to exercise:
Right of Access
You have the right to request a copy of the personal data ibiza168 holds about you. Requests will be processed within 14 business days.
Right to Rectification
If your data is inaccurate or incomplete, you may request that ibiza168 correct or complete it at no charge.
Right to Erasure
You may request the deletion of your personal data, subject to any legal obligations that may require ibiza168 to retain it for a specified period.
Right to Opt Out of Marketing
You may withdraw your consent to receive marketing communications from ibiza168 at any time through your account settings or by contacting us.
Right to Restrict Processing
In certain circumstances, you may request that ibiza168 restrict how your data is processed while a dispute or appeal is being handled.
Right to Complain
If you are dissatisfied with how ibiza168 handles your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the rights above, please contact the ibiza168 Data Protection team by email at support@ibiza168.click stating the right you wish to exercise and sufficient information to verify your identity. ibiza168 will respond within 14 business days of receiving a complete request.
10 Children's Data Protection
Ibiza168 is an entertainment and betting platform intended exclusively for users aged 18 and above. ibiza168 does not knowingly collect, process, or store personal data belonging to individuals under the age of 18.
Should ibiza168 discover that personal data belonging to an individual under the age of 18 has been collected unintentionally, we will take immediate action to delete that data and close the associated account. If you believe your underage child has registered for or used the ibiza168 platform, please contact us immediately at support@ibiza168.click so we can take the necessary steps.
Parents and guardians are responsible for monitoring their children's online activities. ibiza168 encourages the use of parental control software to prevent minors from accessing betting sites.
11 How to Contact ibiza168 About Privacy
If you have any questions, concerns, or requests regarding ibiza168's Privacy Policy or how we handle your personal data, you may reach us through the following channels:
- Email: support@ibiza168.click – for all privacy and data protection enquiries
- Live Chat: available 24/7 on the ibiza168 platform – for immediate assistance and general enquiries
- FAQ: visit the page FAQ for answers to the most frequently asked questions
The ibiza168 team will respond to privacy-related enquiries in Malay or English within 2 business days. For formal data rights requests, please send an email with the subject line "Data Rights Request – [Your Username]" to expedite processing.
For serious privacy matters or data rights requests, please email us directly at support@ibiza168.click with the subject line "Privacy – [Request Type]". We also encourage you to read our Terms & Conditions and page Responsible Gaming us for a full overview of ibiza168's commitments to its members.
12 Amendments to This Privacy Policy
Ibiza168 reserves the right to update or amend this Privacy Policy at any time as necessary, whether due to changes in our business operations, applicable law, or improvements to our data protection practices.
When material changes are made to this Privacy Policy, ibiza168 will notify you via a prominent notice on the platform's main page, or by email to the address registered with your account, at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make an informed decision about your continued use of the ibiza168 platform.
Your continued use of the ibiza168 platform after the effective date of any amendment will be considered your acceptance of the revised Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure described in the your rights section above.
We encourage you to review this ibiza168 Privacy Policy periodically to stay informed about how we protect your information. The "Updated" date at the top of this page reflects the date of the most recent revision.